WhatsApp chatbot and website chat
Customers in the UAE and GCC often prefer WhatsApp. Plan the WhatsApp Business API provider, opt-in, message templates and costs alongside website chat so conversations reach the same team and records.
Website & WhatsApp chatbot
AI Chatbot
Answer customer questions around the clock on your website and WhatsApp, capture leads and hand complex conversations to your team with full context.
Built around your needs
Conversational AI for customer service and sales
An AI chatbot handles common customer conversations on your website, WhatsApp and other messaging channels. Using approved product, service and policy content, it answers questions, books appointments, captures leads and creates support tickets. DO ALL helps you design a customer service chatbot that is honest about being automated, stays within approved topics and transfers to a person when a request is sensitive, complex or unresolved.
Faster responses
Answer routine questions immediately, including outside office hours.
More qualified leads
Capture contact details and requirements and pass them to CRM.
Smoother handover
Transfer conversations to agents with the history already attached.
Capabilities
Tools for the complete workflow
Website & WhatsApp chatbot
Deploy conversational AI on your website and assess WhatsApp Business and other channels, subject to provider approval and messaging policies.
Answers from approved content
Respond from your FAQs, product information and policies, and say when an answer is not available rather than guessing.
Lead capture & qualification
Collect contact details, interests and requirements, then create or update leads in CRM for follow-up.
Appointment & queue booking
Offer available slots and connect bookings to appointment, queue management or visitor workflows where included.
Live agent handover
Transfer conversations to a person with the transcript and customer details so the customer does not repeat themselves.
Conversation analytics
Review common questions, unresolved topics, handover rates and satisfaction to improve content and coverage.
Use cases
Designed for real operational needs
01
Sales & marketing
Qualify website and WhatsApp enquiries and route hot leads to the sales team.
02
Customer support
Resolve order status, opening hours and policy questions and open tickets for the rest.
03
Clinics & service centres
Book appointments, share preparation instructions and reduce reception call volume.
Plan your rollout
Agree the details before you begin
We confirm requirements, dependencies and acceptance criteria with your team. The proposal sets out the included capabilities, integrations and responsibilities.
- List the top customer questions and the approved answers for each.
- Decide which channels, languages and hours the chatbot should cover.
- Define handover rules, agent availability and out-of-hours messages.
- Agree what personal data is collected, how it is stored and how consent is recorded.
How it works
A practical path from setup to daily use
1
Map conversations
Gather frequent questions, intents and the outcomes customers need.
2
Build & connect
Prepare approved content and connect CRM, helpdesk or booking systems.
3
Test & launch
Test with real questions, check handover and launch on the first channel.
4
Review & improve
Analyse unanswered questions and feedback, and update content regularly.
Connected workflows
Customer service chatbot, WhatsApp automation and live agent handover
A business AI chatbot should resolve routine questions quickly and recognise when a person is needed. Judge chatbot platforms on answer accuracy, handover quality and the data they pass to CRM and helpdesk systems.
Lead generation and appointment booking
Qualify enquiries with a few relevant questions, create CRM leads and offer appointment or queue slots. Keep forms short, record consent and route high-value enquiries to sales staff promptly.
Human handover and continuous improvement
Transfer conversations with the transcript and customer details attached. Review unanswered questions, handover reasons and satisfaction regularly, and update approved content rather than letting the chatbot improvise.
Beyond the essentials
Answer instantly. Know when to hand over. Never leave a customer stuck.
Extend an AI chatbot from FAQs to complete customer journeys by connecting bookings, orders and tickets, while keeping a clear path to a real person.
Extended features
Go deeper into the way you work
Explore these extensions during discovery. Availability, configuration, integrations and service commitments are confirmed in your agreed scope.
Order and ticket status lookups
Discuss letting verified customers check order, delivery or ticket status through the chatbot, with identity checks proportionate to the information shared.
Proactive and campaign messaging
Explore appointment reminders, follow-ups and opted-in WhatsApp campaigns using approved templates, frequency limits and easy opt-out.
Multilingual tone and brand voice
Agree greeting styles, tone and wording in Arabic and English, plus phrases the chatbot must avoid, and test them with real customer questions.
FAQ
Questions, answered
What is an AI chatbot?
An AI chatbot is software that holds text conversations with customers using natural language understanding. Business chatbots answer common questions, capture details and pass complex requests to people.
Can the chatbot work on WhatsApp?
WhatsApp integration can be scoped through an approved WhatsApp Business API provider. Message templates, opt-in and costs follow the provider’s policies and are confirmed during setup.
Will the chatbot give wrong answers?
Any chatbot can misunderstand a question. Limiting it to approved content, showing when it cannot answer and offering a human handover reduce the risk. Conversations should be reviewed regularly.
Does it support Arabic and English?
Bilingual Arabic and English conversations can be evaluated. Test real customer phrasing, including Gulf dialect, before launch.
Can it connect to our CRM and helpdesk?
Yes, where the integration is included. Leads, tickets and conversation transcripts can be created in CRM or helpdesk systems using agreed fields and rules.
Should customers know they are talking to a bot?
Yes. We recommend clearly telling customers they are chatting with an automated assistant and offering a way to reach a person.
How long does it take to launch a chatbot?
A focused website chatbot covering common questions can be piloted relatively quickly once approved answers are ready. WhatsApp approval and system integrations add time and are planned in the project scope.
Can the chatbot take payments?
Payment links or integrations can be assessed with your payment provider. Card details should never be typed into the chat; use a secure payment page instead.
What happens outside office hours?
The chatbot can continue answering routine questions and capture details for follow-up, telling customers when they can expect a reply from the team.
Client feedback
Share your experience
Feedback is sent privately to the DO ALL team by email. Public review publishing is currently paused.
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See how it fits your operation
Walk us through your locations, users and daily workflows for a focused demo.